Shipping policy
1. Where We Ship We currently ship to addresses within South Africa. We do not ship to P.O. boxes.
2. Processing Time Orders are processed within 1–2 business days of payment confirmation. Orders placed on weekends or public holidays are processed the next business day.
3. Delivery Timeframes Once dispatched, estimated delivery times are:
- Major cities (Johannesburg, Cape Town, Durban, Pretoria): 8-15 business days
- Other areas: 8-15 business days
- Remote/rural areas: 8-15 business days
These are estimates and not guaranteed. Delays may occur during peak periods or due to courier disruptions.
4. Shipping Rates Shipping costs are calculated at checkout based on your location and order size. We may offer free shipping on orders above a specified threshold — check our store for current promotions.
5. Order Tracking Once your order is dispatched, you'll receive a confirmation email with a tracking number. Use this to track your delivery via the courier's website.
6. Failed Deliveries If a delivery attempt fails due to an incorrect address or no one being available to receive the parcel, re-delivery fees may apply. Please ensure your delivery details are accurate at checkout.
7. Lost or Damaged in Transit If your order arrives damaged or goes missing, contact us within 48 hours of the expected delivery date at just-za@gmail.com. We'll work with the courier to resolve the issue as quickly as possible.
8. Risk of Loss Risk passes to you upon handover of your order to the courier. We recommend ensuring someone is available to receive the delivery.
9. Contact Us For shipping queries: just-za@gmail.com.