Refund policy
1. Our Return Policy We want you to love your purchase. If you're not satisfied, we accept returns within 7 days of delivery for items that are:
- Unused and in original condition
- In original, undamaged packaging
- Accompanied by proof of purchase
2. Non-Returnable Items The following cannot be returned:
- Items that have been used, damaged, or altered after delivery
- Items without original packaging
3. Defective or Damaged Goods In accordance with the Consumer Protection Act (CPA) No. 68 of 2008, if your item is defective or not fit for purpose, you may return it within 6 months of purchase for a:
- Repair
- Replacement, or
- Full refund
Please contact us within 7 days of noticing the defect.
4. How to Initiate a Return Email us at just-za@gmail.com with:
- Your order number
- A description of the issue
- Photos of the item (if defective or damaged)
We'll respond within 2 business days with return instructions.
5. Return Shipping
- Change of mind returns: Return shipping is at the customer's cost.
- Defective/incorrect items: We will cover the return shipping cost.
6. Refunds Once we receive and inspect your return, we'll notify you of approval. Approved refunds are processed within 5–10 business days to your original payment method.
7. Exchanges We offer exchanges for defective items or incorrect orders. Subject to stock availability.
8. Contact Us For return queries: just-za@gmail.com